Motor Way General Transport (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website [www.motorway.ae] and our services. By using our website and services, you consent to the practices described in this policy.
- 1. Information We Collect
We may collect the following types of information when you interact with our website or use our services:
1.1 Personal Information
- Name, contact details (email, phone number, address)
- Company name (if applicable)
- Payment information (processed securely via third-party payment providers)
- Identification documents (only when required for rental agreements)
1.2 Non-Personal Information
- IP address, browser type, and device information
- Usage data, such as time spent on our website, pages visited, and navigation patterns
- Cookies and tracking technologies (see Cookies & Tracking Technologies section below)
1.3 Information Collected from Third Parties
- Publicly available sources
- Business partners and affiliates
- Credit reference agencies for payment verification
- How We Use Your Information
We use the collected data for the following purposes:
- To provide and manage our services – Processing equipment rental requests, managing reservations, and fulfilling contracts.
- To improve our website and services – Analyzing user behavior, personalizing content, and enhancing user experience.
- To process payments and invoices – Ensuring secure transactions and financial record-keeping.
- To communicate with you – Sending booking confirmations, responding to inquiries, and providing service updates.
- For marketing and promotions – Sending newsletters, offers, and relevant updates (you can opt out at any time).
- To ensure security and compliance – Preventing fraud, ensuring safety, and complying with legal obligations.
- Sharing & Disclosure of Information
We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:
- Service Providers & Business Partners – With third-party companies that assist in payment processing, delivery, maintenance, and IT support.
- Legal Compliance & Law Enforcement – When required by law, court orders, or governmental requests.
- Mergers & Business Transfers – In case of business acquisitions, mergers, or asset transfers, where data may be transferred to the new entity.
- Customer Support & Dispute Resolution – When resolving complaints, claims, or contractual disputes.
- Data Security Measures
We implement robust security measures to safeguard your personal data:
- Secure Servers & Encryption – Data is encrypted and stored on secure servers with restricted access.
- Access Control – Only authorized personnel can access your information.
- Regular Security Audits – We conduct periodic assessments to protect against data breaches.
- Payment Security – We use trusted third-party payment processors that comply with PCI DSS standards.
Despite these measures, no online platform is completely secure. We encourage users to take precautions, such as keeping login credentials confidential.
You can manage cookie preferences through your browser settings.
- Your Rights & Choices
As a user, you have the following rights regarding your personal data:
- Right to Access – Request a copy of your personal data.
- Right to Correction – Request corrections for inaccurate or incomplete information.
- Right to Deletion – Request deletion of your data, subject to legal retention policies.
- Right to Opt-Out – Unsubscribe from marketing emails or restrict data processing.
- Right to Data Portability – Request data transfer to another service provider.
- Right to Withdraw Consent – Withdraw consent for data processing at any time.
To exercise these rights, contact us at [info@motorway.ae].
- Third-Party Links & Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage users to review their respective privacy policies before sharing personal data.
- Data Retention Policy
We retain personal data for as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize the data.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, technologies, or business practices. We encourage you to review this page regularly. If significant changes occur, we will notify users via email or website announcements.
- Contact Us
For any questions or concerns about our Privacy Policy or data handling practices, please contact us:
📍 Address: #1902, ADCP Building Tower C, Electra Street, Abu Dhabi, UAE
📞 Phone: +971 2 632 2333
📧 Email: info@motorway.ae